@article{Rajan_2018, title={Service Failures and Recovery Strategies in Retail Banking: A Study in Madurai City}, volume={6}, url={https://www.shanlaxjournals.in/journals/index.php/economics/article/view/74}, number={3}, journal={Shanlax International Journal of Economics}, author={Rajan, Harris T}, year={2018}, month={Jun.}, pages={38-46}