Students’ Perception on Core Service Quality in Higher Education Institutions in UAE

  • T K Sameena Ph.D Research Scholar, Department of Commerce, Madurai Kamaraj University, Madurai, Tamil Nadu, India
Keywords: Core Service Quality, Higher Education Institutions, Expectation, Perception, Service quality Gap

Abstract

The service quality in educational institutions has been focused on two dimensions, namely core and value-added service quality. The core service quality is the various basic service quality variables established by the pioneer in the field. These are reliability, responsiveness, empathy, assurance, and tangibles. The paper focuses on the core service quality as viewed by the students of selected Higher Education Institutions in the UAE.

Published
2020-03-01
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How to Cite
Sameena, T. K. (2020). Students’ Perception on Core Service Quality in Higher Education Institutions in UAE. Shanlax International Journal of Education, 8(2), 43-49. https://doi.org/10.34293/education.v8i2.1877
Section
Articles