An Empercial Study on the Impact of Employee Retention Practices in Hospitality Industry in Chennai

Abstract

The impact of globalisation has changed the entire world by bringing the populace closer to one another. Rapid changes are perceived in all the fields of Tourism and Hospitality, Engineering, Information Technology, etc. The hospitality industry has encountered significant changes in recent times, with a great deal of national and international competitors in the market. (Lehto, X et al., 2022)10. The Indian hotel industry has developed recently due to the entry of worldwide brands into the hospitality market. In the global business atmosphere, employee responsibility, efficiency, and consequences in retention measures are essential for management to confront temporarily, begin charge of reliable solicitousness, corporate revamping endeavour, and rigid conflicts. (Ghani.B et al., 2022)5. This study aims to explore the impact of employee retention practices in the hospitality industry in this research study. Hence, the researcher’s goal was to analyse the cause of employee retention practices in the hospitality sector in Chennai. For this purpose, the researcher chose 120 respondents through a random sampling technique. The researcher has acquired their views about the overall impact of employee retention practices by using a well-administered questionnaires followed by data was gathered through demographic profile including employee behaviour in hotel industry applied Likert’s 5 point scaling method(Chand, M.,2010)1. For this study, the researcher used various statistical analyses, such as analysis of percentage, examination of mean score, standard deviation, and assessment of ANOVA, including analysis of correlation. The research shows that the vast majority of respondents are in the 36-45 years of age group, and are graduates who have worked in two hotels before joining the current hotel. Implication: The results revealed that not all respondents’ educational background and work experience had the same effects on employee retention practices.