A Study on Passenger Satisfaction and Perception of Digital Technology Adoption at Coimbatore International Airport

N. Nabeel Ahmed; AK. Rajeshwaran; M Manimekala

doi:10.34293/sijash.v13iS1-Feb.10108

N. Nabeel Ahmed III BBA Aviation Management, Nehru Arts and Science College (Autonomous), Coimbatore
AK. Rajeshwaran III BBA Aviation Management, Nehru Arts and Science College (Autonomous), Coimbatore
M Manimekala Assistant Professor, Department of Logistics and Aviation Management, Nehru Arts and Science College (Autonomous), Coimbatore

DOI: https://doi.org/10.34293/sijash.v13iS1-Feb.10108

Abstract

Modern airports increasingly adopt digital technologies to improve service quality, operational efficiency and passenger experience. Technologies such as self-check-in kiosks, biometric boarding, mobile apps, digital wayfinding, real-time flight updates, and automated baggage systems aim to enhance speed and convenience. However, the success of digital initiatives ultimately depends on passenger satisfaction and perceptions toward these technologies.