A Study on the Effectiveness of The Digital Ticketing System in Coimbatore Government Bus Service

Abstract

Digital transformation in public transport has led to widespread adoption of electronic ticketing systems. These systems aim to improve efficiency, reduce revenue leakage, enhance passenger convenience, and provide real-time data for planning. In Coimbatore, the Government Bus Service has introduced a digital ticketing system (mobile tickets, QR codes, smartcards, etc.) to modernize operations and meet commuter expectations. This study evaluates how effective this system has been from the perspectives of passengers and service providers.