Investigating Employee Trust and Concerns in AI-Powered HR Systems in Recruitment, Training, and Performance

Abstract

Human resources are essential to the accomplishment of any organization, as the skills and abilities of employees are key factors in business growth and performance. Efficient recruitment, training, and performance evaluation are indispensable in helping organizations to preserve their competitiveness and attain sustained success over the long term. Artificial Intelligence (AI), an advanced technology, has the possesses the capability to transform human resources procedures by automating routine tasks, offering insights based on data, and making decision making more objective. Artificial Intelligence technologies, include particularly in predictive modelling, automated learning models, and language models are helping to enhance traditional human resource practices by rendering them more tailored, effective, and equitable. This study examines how employees perceive AI in HR processes, focusing on recruitment, training, and performance evaluation. It also looks at employees’ concerns about the confidentiality and safekeeping of their personal information in Artificial Intelligence powered systems. The data for this research were collected through questionnaires filled out by IT employees in Coimbatore city, Tamil Nadu. The findings show that while employees acknowledge the possibleassistances of AI, including greater effectiveness and objectivity, they are concerned about how their personal data is handled and the ethical issues that connected to AI decisions. This study emphasizes the significance of tackling privacy and ethical concerns when using
AI in HR processes. The results provide useful consideration for HR specialists and those involved in policymaking, offering guidance for utilizing the advantages of Artificial Intelligence whereas maintaining employee trust, transparency, and privacy protection.